Refund policy
Return and Refund Policy
At Pelmos, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be unused, unworn, and in the same condition in which it was received.
- The item must include its original packaging, accessories, manuals, and labels.
- A receipt or other proof of purchase must be provided.
Return Authorization
Before sending any item back, you must contact us at rkwp9335@outlook.com and receive return authorization and the correct return address.
Please do not return an item without contacting us first. Unauthorized returns or items sent to an incorrect address may not be accepted or refunded.
When requesting a return, please include:
- Your name
- Order number
- Reason for the return
- Photos or videos if the product is damaged, defective, or incorrect
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us promptly at rkwp9335@outlook.com.
After reviewing the information provided, we will offer an appropriate solution, which may include a replacement or refund. Pelmos will cover reasonable return shipping costs when a return is approved because the item was damaged, defective, or incorrectly supplied.
Change-of-Mind Returns
Returns requested because you changed your mind, selected the wrong item, or no longer want the product may be accepted if they meet the eligibility requirements above.
For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
Non-Returnable Items
The following items cannot normally be returned:
- Gift cards
- Personalized or custom-made products
- Items marked as final sale
- Used, worn, altered, washed, or damaged items
- Products missing original packaging, accessories, or components
- Personal-care or hygiene-related items after opening
- Hazardous materials, flammable liquids, or gases
Contact us before ordering if you have questions about whether a particular product is returnable.
Return Shipping
Use a trackable shipping service when returning an item. Pelmos is not responsible for return packages that are lost, damaged, or delivered to an unauthorized address.
Do not send returns to the address shown on the shipping package unless our customer service team confirms that address in writing.
Refunds
We will notify you after receiving and inspecting your return. If the return is approved, the refund will be issued to your original payment method.
Please allow your bank or payment provider additional time to process and post the refund. Processing times vary by financial institution.
If more than 15 business days have passed since your refund was approved, contact us at rkwp9335@outlook.com.
Exchanges
The quickest way to receive a different product is to return the original item following the procedure above and place a new order after the return is approved.
For damaged, defective, or incorrect items, contact us before placing another order so we can determine the appropriate solution.
Order Cancellations
Contact us as soon as possible if you wish to cancel or modify an order. We cannot guarantee changes after an order has entered processing or has been shipped.
If the order has already shipped, you may request a return after receiving it, subject to this policy.
European Union Cooling-Off Period
If an order is delivered to the European Union and applicable law provides a right of withdrawal, you may have the right to cancel or return the order within 14 days of delivery without providing a reason.
The item must be returned unused, in its original condition, and with its original packaging. Statutory exceptions may apply.
Contact Us
For return or refund questions, contact:
Pelmos
Email: rkwp9335@outlook.com