Shipping policy
Shipping Policy
Thank you for shopping with Pelmos. We are committed to delivering your order safely and efficiently.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully completed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery time is 7–15 business days after your order has been processed.
Delivery times are estimates and may vary due to destination, customs processing, local carrier delays, severe weather, public holidays, or other circumstances beyond our control.
Shipping Costs
Any applicable shipping fees will be displayed at checkout before payment. Promotional free shipping, when available, will also be clearly shown at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available. Tracking updates may take 2–5 business days to appear after shipment.
Address Accuracy
Please ensure that your shipping address is complete and accurate before submitting your order. If you notice an error, contact us immediately at rkwp9335@outlook.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped. Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address.
Multiple Shipments
If your order contains multiple items, they may be shipped separately and arrive at different times. You will not be charged additional shipping fees when we divide an order into multiple shipments.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not controlled by Pelmos.
Delayed Orders
If your order has not arrived within the estimated delivery period, please check the tracking information first. You may then contact us at rkwp9335@outlook.com with your order number so we can assist you.
Please note that carrier or customs delays do not automatically qualify an order for a refund while the package is still in transit.
Lost Packages
If tracking indicates that a package may be lost, contact us at rkwp9335@outlook.com. We will review the shipment with the carrier and provide an appropriate resolution based on the investigation.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the local carrier.
- Contact us if the package remains missing.
Pelmos is not responsible for packages confirmed as delivered to the address provided at checkout, but we will assist you with the carrier investigation where possible.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at rkwp9335@outlook.com and include:
- Your order number
- A description of the issue
- Clear photos or videos showing the item and packaging
We will review your request and provide an appropriate solution.
Returned or Refused Packages
Packages returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect may require an additional shipping fee before they can be resent. Any eligible refund may be reduced by shipping or return costs incurred.
Contact Us
For shipping questions, contact:
Pelmos
Email: rkwp9335@outlook.com